Reservation & Conffimation:
All reservations must be made in writing via our official website or email addresses. All reservation requests will be handled/replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.Upon receipt of your request, Premier Travel team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.
In some cases, to hold your reservation, hotels will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.
Tour booking: you are required to remit a deposit of at least 30% of the total tour price before the tour be processed.Hotel reservations: in case your hotel reservation requires guarantee, you may opt to send a deposit as an alternative to furnishing your credit card details.
Vouchers will be issued to you after we receive your confirmation and/or your deposit/payment.
In the event of cancellation, Premier Travel Vietnam will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.
Cancellations and amendments for unused services that not fall to the policy of cancellation above are refundable. All claims must be made in writing only and must be received by Premier Travel no later than 15 days as of the last day of the trip.
Refunds, and their method will be effected as agreed between you and Premier Travel Vietnam for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.
Responsibility & Liability:
Premier Travel shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, Premier Travel will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Premier Travel’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
Premier Travel will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
Yes, children enjoy discount from us. under 2 year olds free of charge 2-6 year olds: 50% of adult price 7-12 year olds: 75% of adult price. Do children under 12 years old can stay in the same room with their parents?
Generally children under 12 years of age stay for free in their parent’s room using the existing bedding. The age requirement differs depending on the specific hotel’s policy.